[FIXED] billing country problem

Please report all bugs and how to reproduce them, so we can fix them!
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jhoepffner
Posts: 3
Joined: Mon Feb 05, 2018 8:46 am
Contact:

Mon Feb 05, 2018 8:52 am

Hello, wanting to register just after the summit, I try to download an asset but at the moment in Berlin but with a french billing address, its impossible to download it. It ask to "confirm" that the billing address is different of my present location but nothing appears.
I will wait until my come back in Paris tomorrow.
Thanks for the great idea.
Jacques

idzard
Staff
Posts: 55
Joined: Sat Jul 08, 2017 2:19 pm

Tue Feb 06, 2018 1:08 am

Thanks for report Jacques, I heard from one other user as well he had the same problem while we were in Berlin.

I'll start investigating

Joerg
Posts: 2
Joined: Fri Feb 16, 2018 7:16 am

Fri Feb 16, 2018 9:25 am

Hi i also get an error when trying to checkout / download:
Error: The country of your current location must be the same as the country of your billing location or you must confirm the billing address is your home country.
I tried to 'confirm' but that doesnt work either
I am also in Berlin
Many thanks Joerg

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Joerg
Posts: 2
Joined: Fri Feb 16, 2018 7:16 am

Sat Feb 17, 2018 1:43 pm

Now its working .. i was able to download .. :)

drmbt
Posts: 3
Joined: Thu Apr 12, 2018 7:51 am

Thu Apr 12, 2018 7:52 am

I'm having this problem; billing country origin problems. help!

LNO
Posts: 1
Joined: Fri Feb 09, 2018 7:19 pm

Sat May 05, 2018 5:34 pm

i´m with the same issue...

Regards
Javo

earlgrae
Posts: 1
Joined: Fri May 18, 2018 10:26 pm

Fri May 18, 2018 10:31 pm

still can't get around this, any help?

utakkn
Posts: 1
Joined: Mon May 21, 2018 11:37 am

Wed May 30, 2018 11:15 am

Same problem here. I'm in Denmark and I'm italian. I've tried to put my danish adress but still doesn't work. I will come back in italy in 2 months and I would like to download something before that.

idzard
Staff
Posts: 55
Joined: Sat Jul 08, 2017 2:19 pm

Wed May 30, 2018 10:03 pm

I'm really sorry this issue has not been solved yet for all - it seems about 5 of our 500 users have this issue.

But as all assets are still free for now you won't need any invoices for your tax, so a quick workaround could be to enter a random address near where you are physically located.
Sorry it seems EU VAT rules oblige me to do an IPadress / location check.

I think I have identified the issue - hope to implement a working solution soon

idzard
Staff
Posts: 55
Joined: Sat Jul 08, 2017 2:19 pm

Sat Jun 02, 2018 9:49 am

This issue should now be fixed !
Please let me know if you guys can all successfully download assets from your locations.

Apologies again that it took me so long to find the cause.

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